This Service Charter articulates the University’s unified commitment to delivering high-quality academic
and administrative services, a holistic student experience, and impactful external engagement. It establishes clear service standards, accountability, and stakeholder expectations while promoting
efficiency, transparency, and timeliness across all academic, administrative, and support functions.
The Service Charter further affirms the University’s dedication to quality excellence, compliance, and
risk-informed decision-making through robust quality assurance and internal audit systems, thereby
enhancing institutional effectiveness, user satisfaction, and global competitiveness.
Mount Kenya University (MKU) is a Chartered institution committed to providing accessible, quality, and
holistic education through flexible learning and a strong regional and global presence.
Our Commitment
We are dedicated to delivering professional, efficient, transparent, and responsive services to all
students, staff, partners, and stakeholders.
What You Can Expect
- Timely Services: Clear turnaround times for all academic and administrative processes.
- Quality Education: Accredited, market-driven programmes with flexible delivery modes.
- Responsive Support: Timely and reliable assistance across all service areas.
- Student-Centered Experience: Inclusive, supportive, and engaging learning environment
- Digital Excellence: Reliable e-learning and ICT services.
- Integrity & Accountability: Transparent and ethical practices.
Core Service Areas
Academic Services | Research & Innovation | Student Affairs | Finance | ICT | Human Resource |
Administration | Partnerships | Quality Assurance | Security
